1. Official Documentation

We are a registered business with an official ABN certification, ensuring transparency and credibility in our operations.

2. Orders & Payments

• Customers must be of legal age to place orders.

• We accept payments via credit cards, PayPal, and other available payment methods.

• Orders are confirmed upon full payment receipt.

3. Shipping & Delivery

• Orders are processed within 1-3 business days.

• Delivery time depends on the customer’s location and the shipping provider.

• In case of shipping delays, we will notify the customer as soon as possible.

4. Refund Policy

• If an order is canceled before shipping, a $3 processing fee will be deducted, and refunds will be processed within 3-4 business days.

• Refunds are issued if the product has a defect, subject to verification.

5. Return & Exchange Policy

• Customers may return a product within 14 days of receipt if it is unused and in its original condition.

• Return shipping costs are the customer’s responsibility unless the mistake is on our end.

• Some products cannot be returned unless they are defective or if the wrong item was received.

• Refunds are issued using the original payment method after product inspection.

6. Customer Support

• Customers can reach us via email [email protected]  for inquiries or complaints.

• We aim to respond to all inquiries within 24-48 hours.

7. Policy Updates

• We reserve the right to modify these policies at any time without prior notice.

• Customers are advised to review the policies periodically to stay informed of any changes.

8. Governing Law

• These policies are governed by Australian laws, and any disputes will be resolved under local regulations.

Thank you for choosing PetiverseAU! We hope you have a great shopping experience.